How To Fix EHPRC_CPM_TASK262 - E-mail address &1 is used by multiple business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 262

• Message text: E-mail address &1 is used by multiple business partners

What causes this issue?

The e-mail was processed and a task has been created. However, the task
could not be assigned to a business partner because the e-mail address
is entered for multiple contact persons for different partners.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Verify the <DS:TRAN.EHPRC_CPO00>partner addresses</> and ensure that
only one contact person is entered for the supplier or customer with the
external SMTP address &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK262 - E-mail address &1 is used by multiple business partners ?

  The SAP error message EHPRC_CPM_TASK262 indicates that the email address specified is associated with multiple business partners in the system. This can lead to confusion or issues when trying to send communications or notifications, as the system cannot determine which business partner should be associated with the email address.
  Cause:
  The primary cause of this error is that the same email address has been assigned to more than one business partner in the SAP system. This can happen due to data entry errors, data migration issues, or simply because multiple business partners legitimately share the same email address.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Duplicate Email Addresses:
  
  Use transaction codes like BP (Business Partner) to search for business partners that share the same email address.
  You can also run reports or queries to find duplicates in the business partner master data.
  
  
  
  Review Business Partner Data:
  
  Check the details of the business partners that are using the same email address. Determine if they should indeed share the email or if it was entered incorrectly.
  
  
  
  Update Business Partner Records:
  
  If the email address is incorrectly assigned, update the business partner records to ensure that each business partner has a unique email address.
  If multiple business partners should share the same email address (e.g., a shared mailbox), consider whether this is appropriate for your business processes.
  
  
  
  Communicate Changes:
  
  If changes are made to the email addresses, ensure that all relevant stakeholders are informed to avoid confusion in future communications.
  
  
  
  Test the Changes:
  
  After making the necessary updates, test the functionality that was causing the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Business Partner Master Data Management: Understanding how business partner data is managed in SAP can help prevent similar issues in the future. Regular audits of business partner data can help maintain data integrity.
  Email Address Validation: Implementing validation rules for email addresses during data entry can help prevent duplicates from being created.
  SAP Notes and Documentation: Check SAP Notes for any specific patches or updates related to this error message, as SAP may provide additional guidance or solutions.
  
  By following these steps, you should be able to resolve the error and ensure that your business partner data is accurate and up to date.