How To Fix EHPRC_CPM_TASK261 - Business partner for e-mail address &1 not found

EHPRC_CPM_TASK261 - Overview

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 261

• Message text: Business partner for e-mail address &1 not found

What causes this issue?

The e-mail was processed and a task has been created. However, the task
could not be assigned to a business partner because the e-mail address
&V1& is not assigned to a contact person.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the contact person with e-mail address &V1& is maintained
as the <DS:TRAN.EHPRC_CPO00>partner address</>. If not, create the
contact person together with its external SMTP e-mail address &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK261 - Business partner for e-mail address &1 not found ?

  The SAP error message EHPRC_CPM_TASK261 indicates that the system is unable to find a business partner associated with a specific email address. This error typically arises in scenarios where the system is trying to send notifications or perform actions that require a valid business partner record linked to the provided email address.
  
  Cause:
  
  Missing Business Partner: The business partner associated with the email address does not exist in the system.
  Incorrect Email Address: The email address provided may be incorrect or misspelled.
  Inactive Business Partner: The business partner exists but is marked as inactive or not valid for the current transaction.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the business partner not being recognized.
  
  
  Solution:
  
  Verify Email Address: Check the email address for any typos or errors. Ensure that it is correctly formatted and valid.
  Check Business Partner Master Data:
  Navigate to the Business Partner (BP) transaction in SAP