How To Fix EHPRC_CPM_TASK261 - Business partner for e-mail address &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 261

• Message text: Business partner for e-mail address &1 not found

What causes this issue?

The e-mail was processed and a task has been created. However, the task
could not be assigned to a business partner because the e-mail address
&V1& is not assigned to a contact person.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the contact person with e-mail address &V1& is maintained
as the <DS:TRAN.EHPRC_CPO00>partner address</>. If not, create the
contact person together with its external SMTP e-mail address &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK261 - Business partner for e-mail address &1 not found ?

  The SAP error message EHPRC_CPM_TASK261 indicates that the system is unable to find a business partner associated with a specific email address. This error typically arises in scenarios where the system is trying to send notifications or perform actions that require a valid business partner record linked to the provided email address.
  Cause:
  
  Missing Business Partner: The business partner associated with the email address does not exist in the system.
  Incorrect Email Address: The email address provided may be incorrect or misspelled.
  Inactive Business Partner: The business partner exists but is marked as inactive or not valid for the current transaction.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the business partner not being recognized.
  
  Solution:
  
  Verify Email Address: Check the email address for any typos or errors. Ensure that it is correctly formatted and valid.
  Check Business Partner Master Data:
  
  Navigate to the Business Partner (BP) transaction in SAP (e.g., transaction code BP).
  Search for the business partner using the email address to see if it exists.
  If it does not exist, you may need to create a new business partner record with the correct details.
  
  
  Activate Business Partner: If the business partner exists but is inactive, you may need to activate it. This can typically be done in the Business Partner maintenance screen.
  Data Consistency Check: Ensure that the data is consistent across the relevant modules. If there are integration points with other systems, verify that the data is synchronized correctly.
  Consult Documentation: Review any relevant SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, SU01 for user maintenance, and SICF for service activation if applicable.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message for potential fixes or updates.
  User Roles and Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access and modify business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.