How To Fix EHPRC_CPM_TASK265 - E-mail definition &1 does not exist; provide a valid e-mail definition

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 265

• Message text: E-mail definition &1 does not exist; provide a valid e-mail definition

What causes this issue?

The e-mail with the internal ID &V1& is not configured.

System Response

The system cannot the execute the activity.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the Customizing activities <LS>Specify Campaign and E-Mail
Configuration</> and <LS>Specify Task Categories and Tasks</>, ensure
that the settings are correct. Check the definition of e-mail with the
internal ID &V1& together with the text modules for the e-mail subject,
body, and footer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK265 - E-mail definition &1 does not exist; provide a valid e-mail definition ?

  The SAP error message EHPRC_CPM_TASK265 indicates that there is an issue with an email definition that is required for a specific task or process within the SAP system. The message states that the email definition specified (denoted by &1) does not exist, and therefore, a valid email definition must be provided.
  Cause:
  
  Missing Email Definition: The specified email definition does not exist in the system. This could be due to it not being created, being deleted, or being incorrectly referenced.
  Configuration Issues: There may be configuration issues in the email settings or the task that is trying to use the email definition.
  Authorization Issues: The user may not have the necessary authorizations to access the email definition.
  Incorrect Task Configuration: The task or process that is trying to send the email may not be configured correctly to reference the existing email definitions.
  
  Solution:
  
  
  Check Email Definitions:
  
  Go to the relevant transaction (e.g., SO10 for text elements or the specific configuration area for email definitions) and verify if the email definition exists.
  If it does not exist, create a new email definition with the required parameters.
  
  
  
  Review Task Configuration:
  
  Check the configuration of the task that is generating the error. Ensure that it is correctly set up to reference a valid email definition.
  If necessary, update the task configuration to point to an existing email definition.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the task has the necessary authorizations to access the email definitions. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring email definitions and tasks related to the error.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may need to use specific transaction codes to manage email definitions or task configurations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP Community forums for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.