How To Fix EHPRC_CPM_EXPORT031 - E-mail generation was canceled by the user

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_EXPORT - Export Messages

• Message number: 031

• Message text: E-mail generation was canceled by the user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_EXPORT031 - E-mail generation was canceled by the user ?

  The SAP error message EHPRC_CPM_EXPORT031 indicates that the email generation process was canceled by the user. This typically occurs in the context of SAP's EHPRC (Environmental Health and Safety) module, particularly when trying to export or send reports or notifications via email.
  Cause:
  
  User Intervention: The most straightforward cause is that the user manually canceled the email generation process. This could happen if the user clicked a cancel button or closed the dialog box before the email was sent.
  System Timeout: If the email generation process takes too long, the user might have assumed it was stuck and canceled it.
  Configuration Issues: There might be issues with the email configuration in SAP, such as incorrect SMTP settings or missing email addresses.
  User Permissions: The user may not have the necessary permissions to send emails from the SAP system, leading to a cancellation.
  
  Solution:
  
  Retry the Process: If the cancellation was unintentional, simply try to generate the email again.
  Check Email Configuration: Ensure that the email settings in SAP are correctly configured. This includes checking the SMTP server settings, ensuring that the email addresses are valid, and that the system can connect to the email server.
  Review User Permissions: Verify that the user has the necessary permissions to send emails. This may involve checking roles and authorizations in the SAP system.
  Monitor System Performance: If the process is taking too long, investigate the system performance. Check for any background jobs that might be affecting the email generation process.
  Consult Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the cancellation.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address known issues with email generation in the EHPRC module.
  Documentation: Review the official SAP documentation for the EHPRC module to understand the email generation process better.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.