How To Fix EHPRC_CP_IMDS_COM008 - User already logged on; log off and try again

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CP_IMDS_COM - Message Class for IMDS Communication

• Message number: 008

• Message text: User already logged on; log off and try again

What causes this issue?

You are already logged on to the International Material Data System
(IMDS) with user &1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Switch to the browser and log off.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CP_IMDS_COM008 - User already logged on; log off and try again ?

  The SAP error message EHPRC_CP_IMDS_COM008 indicates that a user is already logged into the system, and the system does not allow multiple sessions for the same user. This can occur in various SAP applications, including those related to Environmental Health and Safety (EHS) or Product Compliance.
  Cause:
  
  Multiple Sessions: The user has logged into the SAP system from different devices or browsers, leading to multiple active sessions.
  Session Timeout: The previous session may not have been properly logged off, causing the system to think the user is still active.
  Network Issues: Intermittent network connectivity can sometimes cause the system to not recognize that a session has ended.
  
  Solution:
  
  
  Log Off Other Sessions:
  
  If you have access to the SAP GUI or web interface, log off from all other sessions. You can check if you are logged in from another device or browser and log out from there.
  
  
  
  Use Transaction Code:
  
  If you have access to the SAP GUI, you can use transaction code SM04 to view active user sessions. From there, you can log off any sessions that are still active.
  Alternatively, you can use AL08 to see all active users and their sessions.
  
  
  
  Wait for Timeout:
  
  If you cannot log off the other session, you may need to wait for the session to time out. This can take a few minutes depending on the system settings.
  
  
  
  Contact System Administrator:
  
  If you are unable to resolve the issue yourself, contact your SAP system administrator. They can help terminate the session from the backend if necessary.
  
  
  
  Clear Browser Cache:
  
  If you are using a web-based interface, clearing your browser cache and cookies may help resolve session-related issues.
  
  
  
  Related Information:
  
  User Management: Understanding how user sessions are managed in SAP can help prevent this issue in the future. Familiarize yourself with the user management policies in your organization.
  Session Limits: Check with your SAP administrator about the session limits set for users. Some organizations may have strict policies regarding concurrent sessions.
  Documentation: Refer to SAP documentation or support notes related to user sessions and logon issues for more detailed troubleshooting steps.
  
  By following these steps, you should be able to resolve the EHPRC_CP_IMDS_COM008 error and regain access to the SAP system.