How To Fix EHPRC_CP_IMDS_COM009 - Account suspended; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CP_IMDS_COM - Message Class for IMDS Communication

• Message number: 009

• Message text: Account suspended; contact technical support

What causes this issue?

Your user account is no longer valid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact [e-mail].

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CP_IMDS_COM009 - Account suspended; contact technical support ?

  The SAP error message EHPRC_CP_IMDS_COM009 indicates that an account has been suspended, and it typically requires contacting technical support for resolution. This error is often related to the IMDS (International Material Data System) integration within SAP, which is used for managing material compliance and reporting.
  Cause:
  
  
  Account Suspension: The most direct cause of this error is that the user account or the IMDS account associated with the SAP system has been suspended. This could happen due to various reasons, such as:
  
  Violation of terms of service.
  Inactivity for an extended period.
  Administrative actions taken by the IMDS support team.
  
  
  
  Configuration Issues: There may be issues with the configuration settings in SAP that are preventing proper communication with the IMDS.
  
  
  Licensing Issues: If there are licensing issues or if the subscription to the IMDS service has expired, this could also lead to account suspension.
  
  
  Solution:
  
  
  Contact Technical Support: The primary step to resolve this issue is to contact the technical support team for IMDS or your SAP support team. They can provide specific details about why the account was suspended and guide you on the necessary steps to reactivate it.
  
  
  Check Account Status: If you have access, check the status of your IMDS account directly through the IMDS portal. This may provide insights into why the account is suspended.
  
  
  Review Configuration: Ensure that the configuration settings in SAP related to IMDS are correct. This includes checking the connection settings, user credentials, and any relevant parameters.
  
  
  Verify Licensing: Confirm that your organization has the necessary licenses and that they are up to date. If there are any issues with licensing, resolve them with the appropriate department or vendor.
  
  
  User Permissions: Ensure that the user has the necessary permissions to access the IMDS functionalities within SAP.
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation and IMDS guidelines for any specific requirements or troubleshooting steps related to the integration.
  User Forums: Check SAP community forums or IMDS user groups for similar issues and solutions shared by other users.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs or issues can be resolved through system updates.
  
  By following these steps, you should be able to address the EHPRC_CP_IMDS_COM009 error effectively.