How To Fix EG371 - No devices matching the selection criteria were found

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 371

• Message text: No devices matching the selection criteria were found

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the selection conditions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG371 - No devices matching the selection criteria were found ?

  The SAP error message EG371 ("No devices matching the selection criteria were found") typically occurs in the context of device management, particularly when trying to find or manage devices in the SAP system. This error indicates that the system could not find any devices that match the criteria specified in your selection.
  Causes:
  
  Incorrect Selection Criteria: The criteria you have entered (such as device type, status, or location) may not match any existing devices in the system.
  Device Not Created: The device you are trying to access may not have been created or registered in the system.
  Authorization Issues: You may not have the necessary authorizations to view or manage the devices.
  Data Synchronization Issues: If the system is integrated with other systems (like a third-party device management system), there may be synchronization issues leading to missing devices.
  Filters Applied: There may be filters applied in the selection screen that are too restrictive.
  
  Solutions:
  
  Check Selection Criteria: Review the criteria you have entered and ensure they are correct. Try broadening the criteria to see if any devices appear.
  Verify Device Creation: Ensure that the device you are looking for has been created in the system. You can check the relevant transaction or table to confirm this.
  Review Authorizations: Check your user authorizations to ensure you have the necessary permissions to view the devices.
  Check for Filters: Look for any filters that may be applied in the selection screen and remove or adjust them as necessary.
  Data Synchronization: If applicable, check the integration with other systems to ensure that data is being synchronized correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction or module you are working with.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to device management (e.g., IL01 for creating equipment, IL02 for changing equipment).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP Community forums for additional assistance.
  
  By following these steps, you should be able to identify the cause of the EG371 error and implement a suitable solution.