How To Fix EE_AMI_MSG019 - Message cannot be sent to device &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_AMI_MSG - Message Class for AMI Messaging

• Message number: 019

• Message text: Message cannot be sent to device &1/&2

What causes this issue?

You have tried to send a message to the device with serial number &V1&,
device category &V2& (equipment &V3&), but an error has occurred.
Possible errors are:
<ZH>AMI communication error during sending</>
Check the log data in Monitoring of AMI Communication (transaction
EAMIMON01).
Call the transaction and in the <LS>Object Type</> field, choose
<LS>Text Messaging-Bulk Message.</>
<ZH>Send message to more than one AMS</>
You have tried to send the message from the <LS>Messaging </>mass
activity (transaction EAMIMSGSEND01) and the equipment you have selected
is assigned to more than one Advanced Metering System (AMS).

System Response

The message cannot be sent; the message is saved with message status
<LS>Message with Errors</>.

How to fix this error?

Depending on the type of error, try one of the following:
<ZH>Error: AMI communication error during sending</>
Once the problem in the AMI communication is solved, you have the
following possibilities:
Select the message you tried to send (now the message has the status
<LS>Message with Errors</>) and send it again from transactions
<LS>Display Device Information Record</> (transaction EG43), <LS>Display
Material/Serial Number </>(transaction IQ03), or <LS>Mass activity:
Messaging</> (transaction EAMIMSGSEND01).
Set the message to <LS>Manually completed</> in transactions <LS>Display
Device Information Record</> (transaction EG43) or <LS>Display
Material/Serial Number </>(transaction IQ03).
To do this, you need the authorization <LS>Set Message to "Manually
Completed" </>of the authorization object for messaging E_AMI_MSG.
Delete the message in transactions <LS>Display Device Information Record
</> (transaction EG43) or <LS>Display Material/Serial Number
</>(transaction IQ03).
To do this, you need the authorization <LS>Delete Messages </>of the
authorization object for messaging E_AMI_MSG.
<ZH>Error: Send message to more than one AMS</>
Make sure that the equipment you select in the mass activity
<LS>Messaging </>(transaction EAMIMSGSEND01) is all assigned to the same
AMS.
To find out about the assigned AMS, you can use transactions <LS>Display
Device Information Record</> (transaction EG43) or <LS>Display
Material/Serial Number </>(transaction IQ03).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_AMI_MSG019 - Message cannot be sent to device &1/&2 ?

  The SAP error message EE_AMI_MSG019, which states "Message cannot be sent to device &1/&2," typically occurs in the context of the SAP AMI (Advanced Metering Infrastructure) module. This error indicates that there is an issue with sending a message to a specific device, identified by the parameters &1 (device type) and &2 (device ID).
  Causes:
  
  Device Not Registered: The device may not be properly registered in the system, leading to communication issues.
  Communication Issues: There may be network or communication problems preventing the message from being sent.
  Device Status: The device may be in a status that does not allow it to receive messages (e.g., inactive or disabled).
  Configuration Issues: Incorrect configuration settings in the SAP system or the device itself can lead to this error.
  Authorization Issues: The user or system may not have the necessary permissions to send messages to the device.
  Technical Errors: There could be underlying technical issues, such as software bugs or system outages.
  
  Solutions:
  
  Check Device Registration: Verify that the device is correctly registered in the SAP system. If not, register the device.
  Verify Device Status: Check the status of the device to ensure it is active and capable of receiving messages.
  Network Connectivity: Ensure that there are no network issues preventing communication with the device. Check network settings and connectivity.
  Review Configuration: Review the configuration settings for both the SAP system and the device to ensure they are correct.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send messages to the device.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the SAP AMI documentation for guidance on device management and message handling.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the EE_AMI_MSG019 error effectively.