How To Fix EDOCUMENT_TW077 - Can't cancel the document. Change the status in eDocument Cockpit first.

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_TW - Taiwan eDocument messages

• Message number: 077

• Message text: Can't cancel the document. Change the status in eDocument Cockpit first.

EDOC_INBOUND_UPLOAD).
Process the confirmation XML file, using the report <LS>eDocument
Inbound Message Handler</> (transaction code EDOC_INBOUND_MSG).

If you want to cancel an electronic invoice that has been rejected by
the customer, perform the following steps first:
RESET N1

Upload the rejection XML file from the customer to your SAP system,
using the <LS>Upload Incoming Messages</> app.
Process the rejection XML file, using the <LS>Process eDocument Inbound
Messages</> app.
Then the system updates the process status in the <LS>eDocument Cockpit
</> to <LS>Invoice XML Rejected</>.

Upload the rejection XML file from the customer to your SAP system,
using the report <LS>Upload Tool for Incoming Messages</> (transaction
code EDOC_INBOUND_UPLOAD).
Process the rejection XML file, using the report <LS>eDocument Inbound
Message Handler</> (transaction code EDOC_INBOUND_MSG).
Then the system updates the process status in the <LS>eDocument Cockpit
</> to <LS>Invoice XML Rejected</>.

In the <LS>eDocument Cockpit</>, do the following:
Select the eDocument and choose <LS>Confirm Rejection/Cancelation</>.
The process status changes to <LS>Invoice Rejection Confirmed</>. And
the system generates an XML file for the rejection confirmation.
Download the XML file for the rejection confirmation.
The process status changes to <LS>Invoice Rejection Confirmation
Downloaded</>.
Submit the XML file for the rejection confirmation to the tax
authorities through Turnkey.
the report <LS>Upload Tool for Incoming Messages</> (transaction code
Upload the confirmation XML file from the customer to your system, using

</> app.
Process the XML file, using the <LS>Process eDocument Inbound Messages
the <LS>Upload Incoming Messages</> app.
Upload the confirmation XML file from the customer to your system, using

XML Confirmed</> first, as follows:
the customer, update the process status of the eDocument to <LS>Invoice
If you want to cancel an electronic invoice that has been confirmed by

How to fix this error?

rejection.
However, you haven't performed the required steps to confirm the invoice
it. Now you want to cancel the source invoice and the eDocument.
You issued an electronic invoice to a customer and the customer rejected
</>.
eDocument in the <LS>eDocument Cockpit</> to <LS>Invoice XML Confirmed
eDocument. However, you haven't updated the process status of the
confirmed it. Now you want to cancel the source invoice and the
You issued an electronic invoice to a customer and the customer
follows:
There are two possible scenarios where this error message appears, as

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_TW077 - Can't cancel the document. Change the status in eDocument Cockpit first. ?

  The SAP error message EDOCUMENT_TW077 indicates that you are trying to cancel a document in the eDocument framework, but the document's status does not allow for cancellation. This typically occurs when the document is in a status that requires it to be changed or managed through the eDocument Cockpit first.
  Cause:
  
  Document Status: The document you are trying to cancel is likely in a status that does not permit cancellation. For example, it may be in a status like "Completed" or "Sent" which requires a different handling process.
  Workflow Restrictions: There may be specific workflow rules or restrictions in place that prevent the cancellation of documents in certain statuses.
  Incomplete Processing: The document may not have been fully processed or may have dependencies that need to be resolved before it can be canceled.
  
  Solution:
  
  Access eDocument Cockpit: Go to the eDocument Cockpit in your SAP system. This is where you can manage the status of your eDocuments.
  Change Document Status: Locate the document in question and change its status to one that allows for cancellation. This may involve setting it to a status like "Draft" or "In Process" depending on your specific workflow.
  Cancel the Document: Once the status has been changed appropriately, you should be able to proceed with the cancellation of the document.
  Check for Dependencies: Ensure that there are no other dependencies or processes that need to be addressed before canceling the document.
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's internal documentation for specific guidelines on managing eDocuments and their statuses.
  User Permissions: Ensure that you have the necessary permissions to change document statuses in the eDocument Cockpit.
  Consult with SAP Support: If you continue to face issues, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully manage the document in question.