How To Fix EDOCUMENT_IT208 - An error happened while sending the e-mail to the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_IT - eDocument Italy Fattura Messages

• Message number: 208

• Message text: An error happened while sending the e-mail to the business partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_IT208 - An error happened while sending the e-mail to the business partner ?

  The SAP error message EDOCUMENT_IT208 indicates that there was an issue while attempting to send an email to a business partner. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Incorrect Email Address: The email address of the business partner may be incorrect or not properly formatted.
  Email Configuration Issues: The SAP system may not be correctly configured to send emails. This includes SMTP settings or other email server configurations.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Missing Email Address: The business partner may not have an email address assigned in the system.
  
  Solutions:
  
  Verify Email Address: Check the business partner's email address in the SAP system to ensure it is correct and properly formatted.
  Check Email Configuration: Review the SMTP configuration in the SAP system. Ensure that the settings are correct and that the system can connect to the email server.
  
  Transaction Code: SCOT (SAPconnect Administration)
  
  
  Test Email Sending: Use the transaction code SOST to check the status of sent emails and see if there are any errors logged.
  Check Network Connectivity: Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity.
  Review Email Server Logs: If you have access, check the logs on the email server for any errors or issues that might indicate why the email was not sent.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send emails.
  Assign Email Address: If the business partner does not have an email address, you will need to assign one in the business partner master data.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending errors.
  Documentation: Review SAP documentation on configuring email settings and troubleshooting email issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the EDOCUMENT_IT208 error message in SAP.