How To Fix EDEREG_TOOLS036 - Original document &1 and reversal document &2 both in processing

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG_TOOLS - Deregulation Check Framework

• Message number: 036

• Message text: Original document &1 and reversal document &2 both in processing

What causes this issue?

The reversal document and the corresponding original document for the
external bill number &V3& are both still being processed.
Original document: &V1&
Reversal document: &V2&
Number of documents: &V4&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE EDEREG_TOOLS_NA OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG_TOOLS036 - Original document &1 and reversal document &2 both in processing ?

  The SAP error message EDEREG_TOOLS036 indicates that both the original document and its reversal document are currently in processing status. This typically occurs in the context of document processing in SAP, particularly in the area of financial accounting or document management.
  Cause:
  
  Concurrent Processing: The original document and its reversal are being processed at the same time, which can happen if multiple users or processes are trying to handle the documents simultaneously.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one document is being processed, the other document cannot be processed until the first one is completed and released.
  Long Processing Time: If the original document is taking longer to process due to system performance issues or complex calculations, it may lead to this error when trying to process the reversal.
  
  Solution:
  
  Check Document Status: Verify the status of both the original document and the reversal document. You can do this by checking the document logs or using transaction codes like FB03 (Display Document) to see if one of the documents is still being processed.
  Wait and Retry: If both documents are in processing, wait for the original document to finish processing. Once it is completed, you can attempt to process the reversal again.
  Identify Locks: Use transaction SM12 to check for any locks on the documents. If you find locks that are no longer needed, you may need to release them (with caution, as this can lead to data inconsistencies).
  System Performance: If the issue is due to system performance, consider checking the system load and optimizing performance. This may involve checking background jobs, database performance, or system resources.
  Consult with Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate any underlying system issues or to check for any known bugs or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), SM12 (Display and Delete Locks), and SM21 (System Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to document processing and error handling to understand the context of this error better.
  
  By following these steps, you should be able to resolve the EDEREG_TOOLS036 error and successfully process the documents involved.