ECRM_ISU120 - Unable to determine previous time slice for reversing product change

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 120

• Message text: Unable to determine previous time slice for reversing product change

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU120 - Unable to determine previous time slice for reversing product change ?

  The SAP error message ECRM_ISU120 ("Unable to determine previous time slice for reversing product change") typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there is an issue with the time slices related to product changes in the system. This error indicates that the system is unable to find the necessary historical data to reverse a product change, which is essential for maintaining data integrity in billing and contract management.
  Causes:
  
  Missing Time Slice Data: The previous time slice for the product change may not exist in the system. This can happen if the data was deleted or if the time slice was never created.
  Incorrect Configuration: There may be configuration issues in the product or contract management settings that prevent the system from correctly identifying the previous time slice.
  Data Inconsistencies: There could be inconsistencies in the master data or transaction data that lead to the inability to find the required time slice.
  System Errors: Bugs or issues in the SAP system or specific transactions may also lead to this error.
  
  Solutions:
  
  Check Time Slice Data: Verify if the previous time slice exists in the system. You can do this by checking the relevant tables (e.g., ECRM_CONTRACT, ECRM_PRODUCT) to see if the historical data is present.
  Review Configuration: Ensure that the configuration for product changes and time slices is set up correctly. This may involve checking the settings in the IS-U module and ensuring that all necessary parameters are defined.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the master data or transaction data. This may involve using transaction codes like SARA for archiving or SDBA for data consistency checks.
  Recreate Time Slices: If the previous time slice is missing, you may need to recreate it manually or through a batch job, depending on your business processes and data management policies.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ECRM for contract management and ISU for utilities management.
  Documentation: Review SAP documentation related to IS-U product management and time slice handling for a deeper understanding of how these components interact.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to diagnose and resolve the ECRM_ISU120 error effectively.