How To Fix EBPP_AR_CONTACT003 - You are not authorized to read complaints

SAP Error Message - Details

• Message type: E = Error

• Message class: EBPP_AR_CONTACT - Processing of Comments in Biller Direct

• Message number: 003

• Message text: You are not authorized to read complaints

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBPP_AR_CONTACT003 - You are not authorized to read complaints ?

  The SAP error message EBPP_AR_CONTACT003 ("You are not authorized to read complaints") typically indicates that the user does not have the necessary authorizations to access complaint data within the SAP system. This error is commonly encountered in the context of SAP's Enterprise Business Process (EBPP) or Customer Relationship Management (CRM) modules.
  Cause:
  
  Authorization Issues: The user role assigned to the individual does not include the necessary permissions to read or access complaint-related data.
  Role Configuration: The roles and authorizations may not be properly configured in the SAP system, leading to restricted access.
  User Profile: The user profile may not be set up correctly, or the user may not be assigned to the correct organizational units.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include access to complaint data.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects that control access to complaint data. Common authorization objects for complaints in SAP include CRM_COMPLAINT or similar.
  Use transaction code SU53 to analyze the authorization check that failed. This will provide insight into which specific authorization is missing.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, a security administrator or SAP Basis consultant should modify the user’s roles to include the required permissions.
  This may involve adding the user to a role that has the necessary access or creating a custom role with the appropriate authorizations.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  Ensure that the user can now access the complaint data without encountering the error.
  
  
  
  Documentation and Training:
  
  Document the changes made to user roles and authorizations for future reference.
  Provide training or guidance to users on how to access complaint data and understand their roles within the system.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Authorization Management: Understanding how to manage and configure authorizations in SAP is crucial for maintaining security and access control.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.