How To Fix EBPP_AR_CONTACT001 - No comments created were found

EBPP_AR_CONTACT001 - Overview

• Message type: E = Error

• Message class: EBPP_AR_CONTACT - Processing of Comments in Biller Direct

• Message number: 001

• Message text: No comments created were found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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EBPP_AR_CONTACT001 - Details

• The SAP error message EBPP_AR_CONTACT001 ("No comments created were found") typically occurs in the context of the SAP Convergent Charging or SAP Billing and Revenue Innovation Management (BRIM) solutions, particularly when dealing with electronic bill presentment and payment (EBPP) processes. This error indicates that the system was unable to find any comments associated with a specific billing document or customer account.
  Causes:
  
  Missing Comments: The most straightforward cause is that no comments have been created for the relevant billing document or customer account.
  
  Configuration Issues: There may be configuration settings that prevent comments from being created or displayed.
  Data Integrity Issues: There could be issues with the underlying data, such as missing or incomplete records in the database.
  Authorization Issues: The user may not have the necessary permissions to view comments.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  
  Solutions:
  
  Create Comments: If comments are indeed missing, you