How To Fix EBPP_AR_CONTACT002 - You are not authorized to create complaints

SAP Error Message - Details

• Message type: E = Error

• Message class: EBPP_AR_CONTACT - Processing of Comments in Biller Direct

• Message number: 002

• Message text: You are not authorized to create complaints

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBPP_AR_CONTACT002 - You are not authorized to create complaints ?

  The SAP error message EBPP_AR_CONTACT002 indicates that a user is not authorized to create complaints in the system. This error typically arises in the context of SAP's Business Partner or Customer Relationship Management (CRM) modules, particularly when dealing with complaint management processes.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the necessary authorizations assigned to their user role to create complaints.
  Role Configuration: The user’s role may not include the necessary permissions for the specific transaction or function related to complaint creation.
  Organizational Restrictions: There may be organizational-level restrictions that prevent certain users from creating complaints based on their organizational unit or other criteria.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the user’s roles and authorizations in the SAP system. This can be done by using transaction code SU01 (User Maintenance) to check the user profile.
  Ensure that the user has the appropriate roles assigned that include the necessary authorizations for complaint management.
  
  
  
  Authorization Object:
  
  Identify the relevant authorization objects that control access to complaint creation. Common authorization objects for complaint management might include B_USER_AUTH, B_COMPLAINT, or others specific to your organization’s configuration.
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what specific authorization is missing.
  
  
  
  Role Adjustment:
  
  If the user lacks the necessary authorizations, work with your SAP security team to adjust the user’s roles or create a new role that includes the required permissions for complaint creation.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the complaint creation process again to confirm that the issue has been resolved.
  
  
  
  Documentation and Training:
  
  Ensure that users are aware of the processes and authorizations required for complaint management. Providing documentation or training can help prevent similar issues in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to the error message EBPP_AR_CONTACT002. SAP Notes can provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRMD_ORDER: For managing complaints and service orders.
  SU01: For user maintenance and role assignment.
  SU53: For analyzing authorization failures.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message EBPP_AR_CONTACT002 and enable the user to create complaints successfully.