Message type: E = Error
Message class: EBPP_AR_CONTACT - Processing of Comments in Biller Direct
Message number: 002
Message text: You are not authorized to create complaints
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The SAP error message EBPP_AR_CONTACT002 indicates that a user is not authorized to create complaints in the system. This error typically arises in the context of SAP's Business Partner or Customer Relationship Management (CRM) modules, particularly when dealing with complaint management processes.
Cause: Authorization Issues: The most common cause of this error is that the user does not have the necessary authorizations assigned to their user role to create complaints. Role Configuration: The user’s role may not include the necessary permissions for the specific transaction or function related to complaint creation. Organizational Restrictions: There may be organizational-level restrictions that prevent certain users from creating complaints based on their organizational unit or other criteria.
Solution: Check User Roles: Verify the user’s roles and authorizations in the SAP system. This can be done by using transaction code SU01 (User Maintenance) to check the user profile. Ensure that the user has the appropriate roles assigned that include the necessary authorizations for
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