How To Fix EBDR062 - Payment card content of reference document &1 is erroneous.

SAP Error Message - Details

• Message type: E = Error

• Message class: EBDR - Message class for External Billing Document Requests

• Message number: 062

• Message text: Payment card content of reference document &1 is erroneous.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBDR062 - Payment card content of reference document &1 is erroneous. ?

  The SAP error message EBDR062 indicates that there is an issue with the payment card information in a reference document. This error typically arises in the context of electronic payments or when processing transactions that involve credit or debit cards. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Invalid Payment Card Data: The payment card information (such as card number, expiration date, CVV) may be incorrectly formatted or contain invalid characters.
  Missing Information: Required fields for the payment card may be missing or not filled out correctly.
  Inconsistent Data: The payment card data may not match the expected format or standards set by the payment processing system.
  Configuration Issues: There may be issues with the configuration of the payment processing settings in SAP.
  
  Solution:
  
  
  Verify Payment Card Information:
  
  Check the payment card details in the reference document for accuracy. Ensure that the card number, expiration date, and CVV are correctly entered.
  Ensure that there are no extra spaces or invalid characters in the card number.
  
  
  
  Check Required Fields:
  
  Ensure that all mandatory fields related to the payment card are filled out. This may include the cardholder's name, billing address, and other relevant details.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for payment processing in SAP. Ensure that the payment methods and card types are correctly set up.
  If you are using a third-party payment processor, verify that the integration settings are correct.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on handling payment card transactions and error messages.
  
  
  
  Test with Different Data:
  
  If possible, try processing a transaction with a different payment card to see if the issue persists. This can help determine if the problem is with the specific card or the system configuration.
  
  
  
  Contact Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates/patches.
  Payment Card Industry (PCI) Compliance: Ensure that your handling of payment card information complies with PCI standards to avoid security issues.
  Transaction Logs: Review transaction logs for additional error details that may provide more context on the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the EBDR062 error in SAP.