How To Fix EAM_ODATA_ORDER019 - Order cannot be opened in other apps: 1 person assigned to several oper.

SAP Error Message - Details

• Message type: E = Error

• Message class: EAM_ODATA_ORDER - Maintenance Order-related Messages for SAP Fiori Apps

• Message number: 019

• Message text: Order cannot be opened in other apps: 1 person assigned to several oper.

What causes this issue?

You are working on a maintenance order and want to assign the same
person to be responsible for several operations. However, if you assign
the same person to several operations, you can no longer process this
maintenance order in the <ZK>Report and Repair Malfunction</> app.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to still be able to process this maintenance order using the
<ZK>Report and Repair Malfunction</> app, do not assign the same person
to several operations.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAM_ODATA_ORDER019 - Order cannot be opened in other apps: 1 person assigned to several oper. ?

  The SAP error message EAM_ODATA_ORDER019 indicates that an order cannot be opened in other applications because there is one person assigned to multiple operations within that order. This situation typically arises in the context of SAP's Enterprise Asset Management (EAM) module, where work orders may have multiple operations assigned to different resources.
  Cause:
  The error occurs when:
  
  A single person (resource) is assigned to multiple operations within the same work order.
  The system restricts the opening of the order in other applications to prevent conflicts or inconsistencies in resource allocation.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Resource Assignments:
  
  Go to the work order in question and review the operations assigned to it.
  Identify the resource (person) that is assigned to multiple operations.
  
  
  
  Reassign Operations:
  
  If possible, reassign one or more operations to different resources to ensure that no single person is assigned to multiple operations within the same order.
  This can be done by editing the work order and changing the resource assignments.
  
  
  
  Use a Different Resource:
  
  If the workload allows, consider using a different resource for one of the operations to eliminate the conflict.
  
  
  
  Review Work Order Status:
  
  Ensure that the work order is in a status that allows for changes to be made. If the order is locked or in a completed status, you may need to change its status before making adjustments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing resources and operations within work orders.
  
  
  
  Contact Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Training: Ensure that users involved in resource assignment are trained on best practices for managing operations and resources in SAP EAM.
  System Configuration: Review system settings related to resource allocation and work order management to ensure they align with your organization's processes.
  
  By following these steps, you should be able to resolve the error and successfully open the order in other applications.