How To Fix EAM_ODATA_ORDER020 - Order with PRTs can no longer be opened in other apps; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: EAM_ODATA_ORDER - Maintenance Order-related Messages for SAP Fiori Apps

• Message number: 020

• Message text: Order with PRTs can no longer be opened in other apps; see long text

What causes this issue?

You are working on a maintenance order and want to assign one or more
production resources/tools (PRTs) to an order operation. However, if you
assign a PRT to an operation, you can no longer process this maintenance
order in the <ZK>Report and Repair Malfunction</> app.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to still be able to process this maintenance order using the
<ZK>Report and Repair Malfunction</> app, do not assign any PRTs.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAM_ODATA_ORDER020 - Order with PRTs can no longer be opened in other apps; see long text ?

  The SAP error message EAM_ODATA_ORDER020 indicates that an order containing Production Resources/Tools (PRTs) cannot be opened in other applications. This typically occurs in the context of SAP's Enterprise Asset Management (EAM) or Plant Maintenance (PM) modules when there are restrictions or conditions related to the order's status or its associated PRTs.
  Cause:
  
  Order Status: The order may be in a status that prevents it from being edited or viewed in other applications. For example, if the order is completed or closed, it may not be accessible for further modifications.
  PRT Assignment: If the order has PRTs assigned to it, there may be specific rules or conditions that restrict access to the order in other applications.
  Locking Mechanism: The order might be locked by another user or process, preventing it from being opened in different applications.
  Configuration Settings: There may be configuration settings in the system that restrict the visibility or accessibility of orders with PRTs.
  
  Solution:
  
  Check Order Status: Verify the status of the order. If it is in a completed or closed state, you may need to change its status to allow access. This might involve reopening the order if your business process allows it.
  Review PRT Assignments: Check the PRTs assigned to the order. Ensure that they are not causing any restrictions. If necessary, remove or reassign PRTs to see if that resolves the issue.
  Unlock the Order: If the order is locked, identify the user or process that has locked it and resolve the lock. This may involve contacting the user or checking system logs.
  Consult Documentation: Review the long text associated with the error message for specific guidance on the issue. This may provide additional context or steps to resolve the problem.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to order management and PRTs. They may need to adjust configurations to allow access to the order.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order) or IW33 (Display Order) to manage orders effectively.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify orders with PRTs.
  Training and Documentation: Review any internal documentation or training materials related to order management and PRTs to ensure compliance with business processes.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support for further assistance.