How To Fix EAM_ODATA_ORDER021 - Order with relationships cannot be opened in other apps; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: EAM_ODATA_ORDER - Maintenance Order-related Messages for SAP Fiori Apps

• Message number: 021

• Message text: Order with relationships cannot be opened in other apps; see long text

What causes this issue?

You are working on a maintenance order and want to create relationships
to describe how operations are linked to one another in the process and
determine their sequence. However, if you create relationships for the
operations, you can no longer process this maintenance order in the
<ZK>Report and Repair Malfunction</> app.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to still be able to process this maintenance order using the
<ZK>Report and Repair Malfunction</> app, do not create any
relationships for the order operations.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAM_ODATA_ORDER021 - Order with relationships cannot be opened in other apps; see long text ?

  The SAP error message EAM_ODATA_ORDER021 typically indicates that there is an issue with opening an order that has relationships in other applications. This error is often encountered in the context of SAP's Enterprise Asset Management (EAM) module, particularly when using OData services to access order data.
  Cause:
  The error message suggests that the order you are trying to access has relationships (such as linked notifications, operations, or other orders) that prevent it from being opened in the current application. This can occur due to:
  
  Data Integrity Issues: The order may have incomplete or inconsistent data related to its relationships.
  Application Restrictions: Certain applications may not support displaying orders with complex relationships.
  Authorization Issues: The user may not have the necessary permissions to view the related data.
  Technical Limitations: The OData service may have limitations in handling orders with specific relationships.
  
  Solution:
  To resolve the EAM_ODATA_ORDER021 error, you can try the following steps:
  
  
  Check Order Relationships: Review the order in question to identify any relationships that may be causing the issue. Ensure that all related objects (like notifications, operations, etc.) are correctly configured and active.
  
  
  Use the Correct Application: If the current application does not support orders with relationships, try accessing the order through a different application that can handle such cases.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to view all related objects. You may need to consult with your SAP security team to verify this.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Debugging: If you have access to the backend, consider debugging the OData service to identify where the error is occurring. This may require technical expertise.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the order number and any relevant context.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for EAM and OData services to understand the expected behavior and limitations.
  Community Forums: Check SAP Community forums for discussions related to this error. Other users may have encountered similar issues and found solutions.
  Training and Resources: Consider training sessions or resources on SAP EAM and OData services to better understand how to manage orders and their relationships.
  
  By following these steps, you should be able to diagnose and potentially resolve the EAM_ODATA_ORDER021 error.