How To Fix EAM_ODATA_ORDER017 - Order with this control key cannot be opened in other apps; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: EAM_ODATA_ORDER - Maintenance Order-related Messages for SAP Fiori Apps

• Message number: 017

• Message text: Order with this control key cannot be opened in other apps; see long text

What causes this issue?

You are working on a maintenance order and want to assign the control
key <ZK>Plant maintenance-External(services)</> (PM03) to an order
operation. However, if you assign this control key, you can no longer
process this maintenance order in the <ZK>Report and Repair Malfunction
</> app.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign a different control key if you want to still be able to process
this maintenance order using the <ZK>Report and Repair Malfunction</>
app.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAM_ODATA_ORDER017 - Order with this control key cannot be opened in other apps; see long text ?

  The SAP error message EAM_ODATA_ORDER017 typically indicates that there is an issue with the control key associated with a maintenance order. This error occurs when you attempt to open a maintenance order in an application that does not support the specific control key assigned to that order. 
  Cause:
  
  Control Key Restrictions: The control key assigned to the order may have restrictions that prevent it from being opened in certain applications. For example, some control keys are designed for specific types of processing or workflows that are not compatible with the application you are trying to use.
  Order Status: The status of the order may also play a role. If the order is in a status that does not allow it to be processed in the application, you may encounter this error.
  Application Compatibility: The application you are using may not support the specific functionalities or processes associated with the control key of the order.
  
  Solution:
  
  Check Control Key: Review the control key assigned to the order. You can do this by navigating to the order in the SAP GUI and checking the order details. Ensure that the control key is appropriate for the application you are trying to use.
  Change Control Key: If necessary, consider changing the control key to one that is compatible with the application. This may require administrative permissions and should be done in accordance with your organization's processes.
  Order Status Review: Check the status of the order. If the order is in a status that restricts access, you may need to change the status or complete certain tasks before it can be opened in the desired application.
  Consult Documentation: Refer to the SAP documentation or help files for more information on the specific control key and its restrictions. This can provide insights into which applications are compatible with the control key.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  Related Information:
  
  Control Key Configuration: Control keys are configured in the SAP system and can be customized based on business requirements. Understanding how control keys are set up in your organization can help in troubleshooting.
  Order Types: Different order types may have different control keys associated with them. Familiarize yourself with the order types and their respective control keys to avoid similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling control keys and order processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.