How To Fix E7076 - Reference customer &1 is not appropriate for role category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 076

• Message text: Reference customer &1 is not appropriate for role category &2

What causes this issue?

Reference customers who are prospective customers may only be used for
the "prospective customer" role category. Other reference customers may
not be used for prospective customers.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7076 - Reference customer &1 is not appropriate for role category &2 ?

  The SAP error message E7076, which states "Reference customer &1 is not appropriate for role category &2," typically occurs in the context of customer master data management. This error indicates that the customer reference you are trying to use does not match the expected criteria for the specified role category.
  Cause:
  
  Role Category Mismatch: The customer reference (identified by &1) is not assigned to the role category (identified by &2) you are trying to use. Each customer can have different roles (e.g., sold-to party, ship-to party, bill-to party) and must be assigned appropriately.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing or incorrect role assignments.
  Configuration Issues: The configuration settings in the system may not allow the reference customer to be used in the specified role category.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the customer reference &1 is correctly assigned to the role category &2.
  If the customer is not assigned to the correct role, you may need to add the appropriate role using transaction XD01 (create customer) or XD02 (change customer).
  
  
  
  Review Role Assignments:
  
  Ensure that the customer has the necessary roles assigned. You can do this by checking the role assignments in the customer master data.
  If the role is missing, you can add it through the customer creation or change transaction.
  
  
  
  Consult Configuration:
  
  If you have access to the configuration settings, check the settings for customer roles in the SAP system. Ensure that the role categories are correctly defined and that the reference customer is allowed for the specified role.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the customer master data.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  Role Categories: Familiarize yourself with the different role categories available in your SAP system and their specific requirements.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.