How To Fix E7072 - Reference customer &1 does not begin with &2 (role category &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 072

• Message text: Reference customer &1 does not begin with &2 (role category &3)

What causes this issue?

Reference customers must begin with the character string stored in
table TEKND.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7072 - Reference customer &1 does not begin with &2 (role category &3) ?

  The SAP error message E7072 indicates that there is an issue with the reference customer in relation to a specific role category. This error typically arises in scenarios where a customer reference is expected to conform to a certain format or set of criteria, but it does not.
  Cause:
  The error message "Reference customer &1 does not begin with &2 (role category &3)" suggests that:
  
  &1: This is the reference customer that is being checked.
  &2: This is the expected prefix or format that the reference customer should start with.
  &3: This indicates the role category that is being referenced.
  
  The cause of this error can be attributed to:
  
  Incorrect Customer Reference: The reference customer does not start with the required prefix.
  Configuration Issues: The role category may have specific requirements that are not being met by the customer reference.
  Data Entry Errors: There may have been a typo or incorrect entry when inputting the customer reference.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Reference: Verify that the reference customer you are using (represented by &1) starts with the required prefix (represented by &2). If it does not, you will need to use a different customer reference that meets the criteria.
  
  
  Review Role Category Configuration: Check the configuration settings for the role category (represented by &3) to understand the requirements for customer references. Ensure that the role category is set up correctly and that the expected prefixes are defined.
  
  
  Correct Data Entry: If the customer reference was entered incorrectly, correct the entry and try again.
  
  
  Consult Documentation: If you are unsure about the expected format or the role category requirements, consult the SAP documentation or reach out to your SAP administrator for guidance.
  
  
  Testing: After making the necessary corrections, test the transaction or process again to ensure that the error has been resolved.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Depending on the context of the error, you may want to look into specific transaction codes related to customer master data or role management.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to access and modify customer data.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.