How To Fix E7071 - Internal error during customer number determination

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 071

• Message text: Internal error during customer number determination

What causes this issue?

During creation of a business partner, the assigned number could not be
determined in the program.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_ISU_OSS OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7071 - Internal error during customer number determination ?

  The SAP error message E7071, which states "Internal error during customer number determination," typically occurs during processes that involve customer number assignment, such as sales order creation, billing, or customer master data maintenance. This error can be caused by various factors, including configuration issues, data inconsistencies, or system bugs.
  Causes:
  
  Configuration Issues: Incorrect settings in the customer number assignment configuration can lead to this error. This includes settings in the customer account group or number range configuration.
  Data Inconsistencies: If there are inconsistencies in the master data or if the customer number range is exhausted, it can trigger this error.
  System Bugs: Occasionally, this error may arise due to bugs in the SAP system or specific patches that have not been applied.
  Authorization Issues: Lack of proper authorizations for the user trying to create or modify customer data can also lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for customer number assignment in the relevant transaction codes (e.g., OBD2 for sales area data, OX15 for account groups).
  Ensure that the number ranges for customer accounts are correctly defined and not exhausted.
  
  
  
  Data Validation:
  
  Check for any inconsistencies in the customer master data. Ensure that all required fields are filled out correctly.
  Validate that the customer number range is active and has available numbers.
  
  
  
  System Logs:
  
  Check the system logs (transaction code SLG1) for any additional error messages or details that can provide more context about the issue.
  Look for any short dumps (transaction code ST22) that may provide insights into the internal error.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to create or modify customer data. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  SAP Notes and Patches:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Applying the latest patches or updates may resolve the issue if it is related to a known bug.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user actions leading to the error, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBD2 (Sales Area Data), OX15 (Account Groups), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to customer master data management and number range configuration for best practices.
  Testing: If changes are made to configuration or data, conduct thorough testing in a development or quality assurance environment before applying changes to production.
  
  By following these steps, you should be able to identify the root cause of the E7071 error and implement a suitable solution.