How To Fix DPSPP_BCK_MSG019 - Error while reading general data in customer master for & customer

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSPP_BCK_MSG - Dealer Portal: Speare Parts Processing: Backend Messages

• Message number: 019

• Message text: Error while reading general data in customer master for & customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DPSPP_BCK_MSG019 - Error while reading general data in customer master for & customer ?

  The SAP error message DPSPP_BCK_MSG019 typically indicates that there is an issue with reading general data in the customer master record for a specific customer. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Data: The customer master record may be incomplete or missing essential data, such as address information or other general data fields.
  Authorization Issues: The user may not have the necessary authorizations to access the customer master data.
  Data Corruption: There could be corruption in the database or inconsistencies in the data that prevent it from being read correctly.
  Configuration Issues: There may be configuration issues in the system that affect how customer data is accessed or displayed.
  Transport Issues: If the customer master data was recently transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master record is complete and contains all required fields. You can do this by navigating to the customer master data in the SAP GUI and checking for any missing information.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to view and edit customer master data. This can be checked in the user roles and profiles.
  Data Consistency Check: Run a data consistency check to identify any potential issues with the customer master data. This can be done using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  Check Configuration: Review the configuration settings related to customer master data in the SAP system. Ensure that all necessary settings are correctly configured.
  Transport Logs: If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the data transfer.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data management and troubleshooting common issues.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.