How To Fix DPSPP_BCK_MSG018 - Error reading Customizing for partner role of customer &1 in &2, &3, &4

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSPP_BCK_MSG - Dealer Portal: Speare Parts Processing: Backend Messages

• Message number: 018

• Message text: Error reading Customizing for partner role of customer &1 in &2, &3, &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPSPP_BCK_MSG018 - Error reading Customizing for partner role of customer &1 in &2, &3, &4 ?

  The SAP error message DPSPP_BCK_MSG018 typically indicates an issue with reading the customizing settings for a specific partner role associated with a customer in the SAP system. This error can occur in various scenarios, such as during the processing of sales orders, customer master data maintenance, or when executing certain transactions that involve partner roles.
  Cause:
  
  Missing Customizing Entries: The error may arise if there are missing or incorrect customizing entries for the partner role in the relevant configuration tables.
  Data Inconsistency: There could be inconsistencies in the data related to the customer or partner roles, such as missing data in the customer master or partner function settings.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing settings for the specified partner role.
  Transport Issues: If the customizing settings were recently transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for partner roles. Ensure that the necessary entries exist for the customer and partner role in question.
  Verify that the partner function is correctly assigned to the customer master data.
  
  
  
  Review Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to check the customer master data for any inconsistencies or missing partner roles.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the customizing settings. This can be checked with the help of your SAP security team.
  
  
  
  Transport Logs:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the program or transaction that is generating the error to identify the exact point of failure.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Customizing Implementation Guide
  XD03 / VD03 - Display Customer
  SE11 - Data Dictionary (to check relevant tables)
  
  
  
  Tables to Check:
  
  KNA1 - General Data in Customer Master
  KNVV - Customer Master Sales Data
  KNVP - Customer Master Partner Functions
  
  
  
  SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance, providing them with the error message details and any relevant logs.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the DPSPP_BCK_MSG018 error message.