How To Fix DP_SHARED552 - Transaction in response is invalid when getting a token for a card

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 552

• Message text: Transaction in response is invalid when getting a token for a card

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED552 - Transaction in response is invalid when getting a token for a card ?

  The SAP error message DP_SHARED552 ("Transaction in response is invalid") typically occurs in the context of SAP's payment processing or card transaction handling. This error indicates that there is an issue with the transaction response received from the payment service provider or the card processing system.
  Causes:
  
  Invalid Transaction ID: The transaction ID sent in the request may not match any existing transaction in the payment processor's system.
  Expired Token: The token being used may have expired or is no longer valid.
  Network Issues: There may be connectivity issues between your SAP system and the payment service provider.
  Configuration Errors: Incorrect configuration settings in the SAP system or the payment gateway can lead to this error.
  Data Mismatch: The data sent in the request may not conform to the expected format or may be missing required fields.
  
  Solutions:
  
  Check Transaction ID: Verify that the transaction ID being used is correct and corresponds to an existing transaction.
  Token Validation: Ensure that the token being used is valid and has not expired. If it has expired, request a new token.
  Network Connectivity: Check the network connection between your SAP system and the payment service provider to ensure there are no disruptions.
  Review Configuration: Double-check the configuration settings in your SAP system and the payment gateway to ensure they are set up correctly.
  Log Analysis: Review the logs for more detailed error messages that can provide insights into what went wrong.
  Contact Support: If the issue persists, consider reaching out to SAP support or the payment service provider for assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the documentation for the payment processing module you are using in SAP for any specific requirements or configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED552 error and implement a suitable solution.