How To Fix DP_SHARED551 - Command timed out when getting a token for a card

DP_SHARED551 - Overview

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 551

• Message text: Command timed out when getting a token for a card

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED551 - Command timed out when getting a token for a card ?

  The SAP error message DP_SHARED551 ("Command timed out when getting a token for a card") typically occurs in the context of SAP applications that involve card processing, such as payment cards or loyalty cards. This error indicates that the system was unable to obtain a token for a card within the expected time frame, which can be due to various reasons.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service or database that provides the token.
  Service Unavailability: The external service responsible for generating the token may be down or experiencing high load, leading to timeouts.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the external service can lead to communication failures.
  Performance Bottlenecks: The SAP system may be under heavy load, causing delays in processing requests.
  Timeout Settings: The timeout settings for the token request may be too short for the current processing conditions.
  
  Solutions:
  
  Check Network Connectivity: