How To Fix DP_SHARED551 - Command timed out when getting a token for a card

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 551

• Message text: Command timed out when getting a token for a card

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED551 - Command timed out when getting a token for a card ?

  The SAP error message DP_SHARED551 ("Command timed out when getting a token for a card") typically occurs in the context of SAP applications that involve card processing, such as payment cards or loyalty cards. This error indicates that the system was unable to obtain a token for a card within the expected time frame, which can be due to various reasons.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service or database that provides the token.
  Service Unavailability: The external service responsible for generating the token may be down or experiencing high load, leading to timeouts.
  Configuration Issues: Incorrect configuration settings in the SAP system or the external service can lead to communication failures.
  Performance Bottlenecks: The SAP system may be under heavy load, causing delays in processing requests.
  Timeout Settings: The timeout settings for the token request may be too short for the current processing conditions.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can communicate with the external service. This may involve checking firewalls, network routes, and service availability.
  Monitor External Service: Verify the status of the external service that provides the token. If it is down or slow, you may need to wait until it is operational again.
  Review Configuration: Check the configuration settings in both the SAP system and the external service to ensure they are correct and compatible.
  Increase Timeout Settings: If the current timeout settings are too short, consider increasing them to allow more time for the token request to complete.
  Performance Tuning: Analyze the performance of the SAP system and optimize it if necessary. This may involve checking for resource bottlenecks, optimizing database queries, or scaling resources.
  Error Logs: Review the SAP application logs and any relevant external service logs for additional error messages or clues that can help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the DP_SHARED551 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific SAP module or application you are using to understand the expected behavior and configuration settings.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED551 error and implement a suitable solution.