How To Fix DP_SHARED554 - Command timed out when getting a token for an authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 554

• Message text: Command timed out when getting a token for an authorization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED554 - Command timed out when getting a token for an authorization ?

  The SAP error message DP_SHARED554 indicates that a command has timed out while trying to obtain a token for authorization. This error typically occurs in environments where SAP applications are integrated with other systems or services that require authentication tokens, such as when using SAP Cloud Platform or other cloud services.
  Causes:
  
  Network Issues: There may be network latency or connectivity problems between the SAP system and the authorization server.
  Authorization Server Overload: The authorization server may be experiencing high load or performance issues, causing delays in token generation.
  Configuration Issues: Incorrect configuration settings in the SAP system or the authorization server can lead to timeouts.
  Long-running Processes: If the request for a token is part of a long-running process, it may exceed the timeout settings.
  Firewall or Security Settings: Firewalls or security settings may be blocking or delaying the communication between the SAP system and the authorization server.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the authorization server. You can use tools like ping or traceroute to diagnose connectivity.
  Review Authorization Server Performance: Check the performance and load on the authorization server. If it is overloaded, consider scaling resources or optimizing performance.
  Adjust Timeout Settings: If possible, increase the timeout settings for token requests in the SAP system or the authorization server.
  Review Configuration: Verify that the configuration settings for the authorization process are correct. This includes checking URLs, credentials, and any other relevant parameters.
  Monitor Logs: Check the logs in both the SAP system and the authorization server for any additional error messages or warnings that could provide more context about the timeout.
  Firewall Rules: Ensure that the necessary ports and protocols are allowed through any firewalls or security appliances that may be in place.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration and troubleshooting.
  Documentation: Review the documentation for the specific SAP application you are using, as well as any integration guides related to the authorization server.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and information about your environment.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED554 error in your SAP environment.