How To Fix DP_SHARED087 - Unable to change status of tenant

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 087

• Message text: Unable to change status of tenant

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED087 - Unable to change status of tenant ?

  The SAP error message DP_SHARED087, which states "Unable to change status of tenant," typically occurs in the context of managing tenants in SAP systems, particularly in multi-tenant environments like SAP S/4HANA Cloud or SAP Business Technology Platform (BTP). This error can arise due to various reasons, including configuration issues, permission problems, or system inconsistencies.
  Causes:
  
  Insufficient Permissions: The user attempting to change the tenant status may not have the necessary authorizations or roles assigned.
  System Lock: The tenant might be locked or in a state that prevents status changes, such as during maintenance or updates.
  Configuration Issues: There may be inconsistencies in the tenant configuration that prevent the status from being changed.
  Dependencies: Other processes or dependencies might be preventing the status change, such as ongoing transactions or active sessions.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors.
  
  Solutions:
  
  Check User Permissions: Ensure that the user has the appropriate roles and authorizations to change the tenant status. This may involve checking the user roles in the SAP system and ensuring they have the necessary permissions.
  Verify Tenant Status: Check the current status of the tenant. If it is locked or in a maintenance state, you may need to wait until the maintenance is complete or unlock the tenant if applicable.
  Review Configuration: Look for any configuration issues that might be causing the problem. This may involve checking the tenant settings and ensuring they are correctly configured.
  Check for Active Sessions: Ensure that there are no active sessions or transactions that might be preventing the status change. You may need to terminate any active sessions if necessary.
  Consult Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may be able to provide more specific guidance based on the system's configuration and logs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for managing tenants in your specific SAP environment, as it may provide insights into best practices and common issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED087 error in your SAP environment.