How To Fix DP_SHARED086 - Internal error while trying to upgrade tenant

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 086

• Message text: Internal error while trying to upgrade tenant

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED086 - Internal error while trying to upgrade tenant ?

  The SAP error message DP_SHARED086 indicates an internal error that occurs during the process of upgrading a tenant in a multi-tenant environment, typically in SAP Business Technology Platform (BTP) or SAP S/4HANA Cloud. This error can arise due to various reasons, including issues with the database, inconsistencies in the tenant's data, or problems with the upgrade process itself.
  Possible Causes:
  
  Database Issues: Corruption or inconsistencies in the database can lead to internal errors during the upgrade process.
  Configuration Problems: Incorrect configurations or settings in the tenant can cause the upgrade to fail.
  Version Compatibility: The tenant may not be compatible with the version you are trying to upgrade to.
  Insufficient Resources: Lack of necessary system resources (CPU, memory, etc.) during the upgrade process.
  Custom Code or Extensions: Custom developments or extensions that are not compatible with the new version can lead to errors.
  
  Solutions:
  
  Check Logs: Review the upgrade logs for more detailed error messages that can provide insights into the specific cause of the issue.
  Database Consistency Check: Run database consistency checks to identify and resolve any issues with the database.
  Configuration Review: Ensure that all configurations are correct and compatible with the new version.
  Resource Allocation: Verify that the system has sufficient resources allocated for the upgrade process.
  Custom Code Review: Analyze any custom code or extensions for compatibility with the new version and make necessary adjustments.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error details and logs for a more efficient resolution.
  
  Related Information:
  
  SAP Notes: Always check for specific SAP Notes related to the error message DP_SHARED086, as they may provide targeted solutions or workarounds.
  Upgrade Documentation: Review the official SAP upgrade documentation for any prerequisites or steps that may have been overlooked.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED086 error during the tenant upgrade process.