How To Fix DP_SHARED061 - Poll External Payment: transaction &1 not updated: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 061

• Message text: Poll External Payment: transaction &1 not updated: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED061 - Poll External Payment: transaction &1 not updated: &2 ?

  The SAP error message DP_SHARED061 indicates that there was an issue with updating a transaction related to external payments. The message typically includes two placeholders: &1 for the transaction number and &2 for the specific error or reason for the failure.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect information in the transaction.
  Authorization Issues: The user may not have the necessary authorizations to update the transaction.
  System Configuration: There may be configuration issues in the payment processing settings or related modules.
  Technical Errors: There could be underlying technical issues, such as database locks, connectivity problems, or system performance issues.
  External System Issues: If the payment is being processed through an external system, there may be issues with that system.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Transaction Details: Review the transaction number (&1) mentioned in the error message. Ensure that all required fields are filled out correctly and that the data is consistent.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the transaction. If not, consult with your SAP security team to grant the required permissions.
  Analyze Error Reason: Look at the specific error message (&2) provided in the error message for more context. This can give you clues about what went wrong.
  Check Configuration: Review the configuration settings related to external payments in your SAP system. Ensure that everything is set up correctly.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more insight into the issue.
  Test External Connections: If the payment process involves external systems, ensure that those systems are operational and that there are no connectivity issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBPM (for payment processing) and SLG1 (for application logs).
  Documentation: Review SAP documentation related to payment processing and error handling for more detailed guidance.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED061 error effectively.