How To Fix DNO185 - Notification has been compared with SAP customer notification system

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 185

• Message text: Notification has been compared with SAP customer notification system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DNO185 - Notification has been compared with SAP customer notification system ?

  The SAP error message DNO185 indicates that a notification has been compared with the SAP customer notification system, and it typically arises in the context of SAP's Customer Service (CS) or Plant Maintenance (PM) modules. This error can occur when there is a mismatch or inconsistency between the notification data in the system and the data in the customer notification system.
  Cause:
  
  Data Mismatch: The notification data in the SAP system may not match the data in the customer notification system. This could be due to incorrect entries, missing information, or discrepancies in the notification details.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the customer notification system.
  Integration Problems: If there is an integration between SAP and another system (like a CRM or external notification system), issues in data transfer or synchronization can lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the notification data.
  
  Solution:
  
  Check Notification Data: Review the notification details in the SAP system and compare them with the expected data in the customer notification system. Look for any discrepancies or missing information.
  Correct Configuration: Ensure that the configuration settings in the SAP system are correctly set up to align with the customer notification system. This may involve checking settings related to notification types, statuses, and other relevant parameters.
  Data Synchronization: If there is an integration with another system, ensure that data synchronization processes are functioning correctly. This may involve checking logs for errors or reviewing the integration setup.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access and modify the notification. If not, work with your SAP security team to grant the appropriate permissions.
  Consult Documentation: Refer to SAP documentation or support notes related to the DNO185 error for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the DNO185 error. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications effectively.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  By following these steps, you should be able to identify the cause of the DNO185 error and implement a suitable solution.