How To Fix DIGITAL_PAYMENTS022 - Card token for document &1 &2 &3 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 022

• Message text: Card token for document &1 &2 &3 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS022 - Card token for document &1 &2 &3 is not available ?

  The SAP error message DIGITAL_PAYMENTS022 indicates that a card token for a specific document (identified by the placeholders &1, &2, and &3) is not available. This error typically occurs in the context of digital payment processing, where a tokenized card is required for transactions.
  Causes:
  
  Token Expiration: The card token may have expired or been invalidated.
  Token Not Generated: The token may not have been generated for the specified document due to a failure in the payment processing workflow.
  Incorrect Document Reference: The document identifiers provided may be incorrect or do not correspond to a valid transaction.
  Integration Issues: There may be issues with the integration between SAP and the payment service provider, leading to the inability to retrieve the token.
  Configuration Issues: Incorrect configuration settings in the SAP system or the payment gateway could prevent the token from being accessed.
  
  Solutions:
  
  Check Token Status: Verify if the token exists and is valid. If it has expired, you may need to generate a new token.
  Regenerate Token: If the token is not available, attempt to regenerate it by reprocessing the payment or transaction.
  Verify Document References: Ensure that the document numbers provided in the error message are correct and correspond to valid transactions.
  Review Integration Settings: Check the integration settings between SAP and the payment service provider to ensure they are correctly configured.
  Consult Logs: Review system logs for any additional error messages or warnings that could provide more context about the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or your payment service provider for assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for digital payments and tokenization for more detailed information on how tokens are managed.
  Payment Gateway Documentation: Check the documentation of the payment gateway you are using to understand how tokens are generated and managed.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the DIGITAL_PAYMENTS022 error message.