How To Fix DGEXC612 - Cannot convert document &1 (exception &2, type &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: DGEXC - Messages for Exceptions to DG Regulations

• Message number: 612

• Message text: Cannot convert document &1 (exception &2, type &3)

What causes this issue?

An error occurred while converting the document &V1& (type &V3&) for the
exception &V2& into the postscript format: WWI_CONVERT_TO_PS delivered
&V4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the WWI generation server has been set up completely.
An application must be available that can process the type&V3& .
You can retrieve additional notes about the cause of the error from the
WWI generation server log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DGEXC612 - Cannot convert document &1 (exception &2, type &3) ?

  The SAP error message DGEXC612 indicates that there is an issue with converting a document in the system. This error typically arises in the context of document management or when dealing with document conversions in SAP systems, such as when trying to convert a document from one format to another or when processing documents in workflows.
  Causes:
  
  Unsupported Document Format: The document you are trying to convert may be in a format that is not supported by the SAP system.
  Corrupted Document: The document itself may be corrupted or not properly formatted, leading to conversion issues.
  Missing Conversion Tools: The necessary conversion tools or libraries may not be installed or configured correctly in the SAP system.
  Incorrect Document Type: The document type specified may not match the actual type of the document being processed.
  Authorization Issues: The user may not have the necessary permissions to access or convert the document.
  
  Solutions:
  
  Check Document Format: Ensure that the document is in a supported format for conversion. Refer to SAP documentation for a list of supported formats.
  Validate Document Integrity: Open the document outside of SAP to check if it is corrupted or improperly formatted. If it is, try to obtain a valid version of the document.
  Install/Configure Conversion Tools: If the necessary conversion tools are missing, consult with your SAP Basis team to ensure that all required components are installed and configured correctly.
  Verify Document Type: Double-check the document type being used in the conversion process to ensure it matches the actual document.
  Check User Authorizations: Ensure that the user attempting the conversion has the necessary authorizations to access and convert the document.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases notes that address known issues and provide solutions.
  Transaction Codes: Use transaction codes like SOST (for sending documents) or SICF (for checking services) to troubleshoot further.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context about the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.