How To Fix D3713 - Cannot connect to saposcol; Reason Code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: D3 - CCMS - DB2 on OS390

• Message number: 713

• Message text: Cannot connect to saposcol; Reason Code &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D3713 - Cannot connect to saposcol; Reason Code &1 ?

  The SAP error message D3713, "Cannot connect to saposcol; Reason Code &1," indicates that the SAP operating system collector (saposcol) is not running or cannot be reached by the SAP system. This can lead to issues with monitoring and performance data collection.
  Causes:
  
  saposcol Not Running: The saposcol process may not be started or has crashed.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with saposcol.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the saposcol process.
  Permission Issues: The user under which the SAP system is running may not have the necessary permissions to access saposcol.
  Resource Limitations: System resource limitations (like memory or CPU) may prevent saposcol from starting or functioning properly.
  
  Solutions:
  
  
  Check saposcol Status:
  
  Use the command line to check if saposcol is running. You can typically do this with a command like ps -ef | grep saposcol on Unix/Linux systems.
  If it is not running, start it using the appropriate command (e.g., saposcol).
  
  
  
  Restart saposcol:
  
  If saposcol is running but not responding, try restarting it. This can often resolve temporary issues.
  
  
  
  Check Logs:
  
  Review the saposcol logs for any error messages that might indicate why it is not functioning correctly. Logs are usually found in the dev_sap or dev_w* files in the SAP system's log directory.
  
  
  
  Check Configuration:
  
  Ensure that the configuration settings for saposcol in the SAP system are correct. This includes checking the profile parameters related to saposcol.
  
  
  
  Check Permissions:
  
  Verify that the user running the SAP instance has the necessary permissions to access and execute saposcol.
  
  
  
  System Resources:
  
  Monitor system resources to ensure that there are enough CPU and memory available for saposcol to run.
  
  
  
  Network Configuration:
  
  If saposcol is running on a different server, check the network configuration to ensure that there are no firewalls or other network issues preventing communication.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to saposcol and this error message.
  Documentation: Refer to the official SAP documentation for more details on saposcol and its configuration.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the D3713 error related to saposcol.