How To Fix D3715 - First defined service class period reached

SAP Error Message - Details

• Message type: E = Error

• Message class: D3 - CCMS - DB2 on OS390

• Message number: 715

• Message text: First defined service class period reached

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message D3715 - First defined service class period reached ?

  The SAP error message D3715, "First defined service class period reached," typically occurs in the context of SAP's service management or service level agreements (SLAs). This error indicates that a defined service class period has been reached, which may affect the processing of service requests or the execution of certain transactions.
  Cause:
  
  Service Class Configuration: The error is often related to the configuration of service classes in the system. Each service class can have specific time periods defined for its validity, and if a transaction is attempted outside of this period, the error will be triggered.
  Service Level Agreement (SLA) Settings: If the SLA settings are not aligned with the current date or the service class period, it can lead to this error.
  Date and Time Settings: Incorrect system date and time settings can also lead to this error, as the system may think that the current date is outside the defined service class period.
  
  Solution:
  
  
  Check Service Class Configuration: Review the configuration of the service classes in the system. Ensure that the service class periods are correctly defined and that the current date falls within these periods.
  
  Navigate to the relevant configuration settings in SAP (usually found in the SPRO transaction under Service Management).
  
  
  
  Review SLA Settings: Ensure that the SLAs are correctly set up and that they align with the service class periods. Adjust the SLA settings if necessary.
  
  
  Verify System Date and Time: Check the system date and time settings to ensure they are correct. If the system date is incorrect, it may need to be adjusted by a system administrator.
  
  
  Adjust Service Class Periods: If the service class period needs to be extended or modified, make the necessary changes in the configuration to accommodate the required time frame.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on service class configurations and SLAs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SM37 (for job monitoring), and SLG1 (for application log) to troubleshoot further.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations to access and modify service class settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.