How To Fix CX_MSR_TRC074 - Refund Control "&1" is not allowed for follow-up activity "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 074

• Message text: Refund Control "&1" is not allowed for follow-up activity "&2"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC074 - Refund Control "&1" is not allowed for follow-up activity "&2" ?

  The SAP error message CX_MSR_TRC074 indicates that a refund control setting is not allowed for a specific follow-up activity. This error typically arises in the context of managing refunds or financial transactions within the SAP system, particularly in modules related to financial accounting or customer service.
  Cause:
  The error occurs due to one of the following reasons:
  
  Configuration Issue: The refund control settings in the system may not be configured to allow refunds for the specified follow-up activity. This could be due to restrictions set in the system configuration.
  Business Rules: The business rules defined in the system may prohibit refunds for certain activities or transactions, leading to this error.
  Data Inconsistency: There may be inconsistencies in the data related to the follow-up activity or the refund control settings.
  
  Solution:
  To resolve the CX_MSR_TRC074 error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for refund controls in the SAP system.
  Ensure that the refund control setting for the specified follow-up activity is correctly configured to allow refunds.
  
  
  
  Review Business Rules:
  
  Review the business rules associated with the follow-up activity to determine if refunds are permitted.
  If necessary, update the business rules to allow refunds for the specific activity.
  
  
  
  Data Validation:
  
  Validate the data related to the follow-up activity and refund control settings to ensure there are no inconsistencies.
  Correct any discrepancies found in the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on refund controls and follow-up activities.
  Check for any notes or updates from SAP that may address this issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO (for configuration) or SE80 (for development).
  SAP Notes: Search for SAP Notes related to CX_MSR_TRC074 for any known issues or patches that may resolve the error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.