How To Fix CX_MSR_TRC073 - Item &1: Refund Control "&2" is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 073

• Message text: Item &1: Refund Control "&2" is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC073 - Item &1: Refund Control "&2" is not allowed ?

  The SAP error message CX_MSR_TRC073 indicates that there is an issue with the refund control settings for a specific item in a transaction. The message typically states that the refund control for the specified item is not allowed, which can occur in various contexts, such as during the processing of returns, refunds, or credit memos.
  Cause:
  The error can be caused by several factors, including:
  
  
  Refund Control Configuration: The refund control settings for the item in question may not be configured correctly in the system. This could be due to restrictions set in the configuration that prevent refunds for certain items or under certain conditions.
  
  
  Item Status: The item may have a status that does not allow for refunds. For example, if the item is marked as non-refundable or if it has already been refunded.
  
  
  Transaction Type: The type of transaction being processed may not support refunds for the specified item. For instance, certain sales order types or billing types may have restrictions.
  
  
  Business Rules: There may be specific business rules or policies in place that restrict refunds for certain items or under certain circumstances.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Refund Control Settings:
  
  Navigate to the configuration settings for refund controls in your SAP system (usually found in the customizing settings under Sales and Distribution or Financials).
  Verify that the refund control for the item is set up correctly and allows for refunds.
  
  
  
  Review Item Status:
  
  Check the status of the item in question. Ensure that it is eligible for a refund and has not been previously refunded or marked as non-refundable.
  
  
  
  Examine Transaction Type:
  
  Review the transaction type being used for the refund. Ensure that it is compatible with the item and allows for refunds.
  
  
  
  Consult Business Rules:
  
  If there are specific business rules in place, consult with your business process owner or SAP functional consultant to understand the restrictions and see if any adjustments can be made.
  
  
  
  Testing:
  
  After making any necessary changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on refund control settings.
  Documentation: Review SAP documentation related to Sales and Distribution (SD) or Financials (FI) for more information on refund processing and configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.