How To Fix CX_MSR_TRC071 - Item &1: Specify a value for refund control for follow-up activity "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 071

• Message text: Item &1: Specify a value for refund control for follow-up activity "&2"

What causes this issue?

You have not selected a value for refund control for activity "&V2&".

System Response

You cannot save the returns order.

How to fix this error?

Select a value for refund control.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC071 - Item &1: Specify a value for refund control for follow-up activity "&2" ?

  The SAP error message CX_MSR_TRC071 indicates that there is a missing value for the refund control related to a follow-up activity in the system. This error typically arises in the context of managing refunds or follow-up activities in SAP, particularly in modules related to customer service, sales, or financial transactions.
  Cause:
  The error occurs when:
  
  A follow-up activity (like a refund) is being processed, but the system requires a specific value for refund control that has not been provided.
  The configuration for refund control in the system is incomplete or incorrect.
  The item in question (denoted as &1) does not have the necessary settings for the follow-up activity (denoted as &2).
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for refund control in your SAP system. This can typically be found in the customizing settings (SPRO).
  Ensure that the refund control settings are properly defined for the relevant follow-up activities.
  
  
  
  Specify Refund Control Value:
  
  When processing the follow-up activity, ensure that you specify a value for the refund control. This may involve entering the appropriate refund type or category in the relevant field.
  
  
  
  Review Item Settings:
  
  Check the specific item (denoted as &1) to ensure that it has the correct settings and parameters for processing refunds.
  Make sure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed information on refund control settings and follow-up activities. This can provide insights into what values are expected.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and settings, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may need to use specific transaction codes to access the configuration settings or to process follow-up activities.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates to the system that could resolve the issue.
  User Roles and Authorizations: Ensure that the user processing the follow-up activity has the necessary authorizations to make changes to refund controls.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.