How To Fix CX_MSR_TRC013 - Enter a supplier RMA number

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 013

• Message text: Enter a supplier RMA number

What causes this issue?

Supplier return material authorization (RMA) is required but has not
been maintained.
In a returns purchase order, the RMA number must be maintained in order
to create a delivery.
In a returns order or returns stock transport order, this message
informs you that an RMA number is required to complete the returns
process.

System Response

A delivery cannot be created if the RMA number is not maintained in a
returns purchase order.

How to fix this error?

Maintain the RMA number in the returns purchase order.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC013 - Enter a supplier RMA number ?

  The SAP error message CX_MSR_TRC013 typically indicates that a supplier Return Merchandise Authorization (RMA) number is required but has not been provided in the transaction you are attempting to process. This error is often encountered in the context of managing returns or exchanges with suppliers.
  Cause:
  
  Missing RMA Number: The most common cause of this error is that the RMA number, which is essential for tracking returns, has not been entered in the relevant field.
  Configuration Issues: There may be configuration settings in the SAP system that require an RMA number for certain transactions, and if these settings are not properly configured, it can lead to this error.
  User Input Error: The user may have overlooked entering the RMA number or may have entered it incorrectly.
  
  Solution:
  
  Enter the RMA Number: The immediate solution is to ensure that you enter a valid supplier RMA number in the designated field before proceeding with the transaction.
  Check Configuration: If you believe the RMA number should not be mandatory for your transaction, check with your SAP administrator or consultant to review the configuration settings related to RMA processing.
  User Training: Ensure that users are trained on the importance of entering the RMA number and how to obtain it from suppliers.
  Error Handling: Implement error handling procedures to catch this error early in the process, prompting users to enter the required information before submission.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files related to the specific module you are working with (e.g., MM for Materials Management, SD for Sales and Distribution) for more details on RMA processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By ensuring that the RMA number is correctly entered and understanding the system's requirements, you can resolve this error effectively.