How To Fix CX_MSR_TRC011 - Follow-up activity "&1" is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 011

• Message text: Follow-up activity "&1" is not allowed

What causes this issue?

The follow-up activity <LS>&V1&</> can only be used if the returns
process has been started by a customer return.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose a different follow-up activity. If the material is to be sent
back to where it came from, you can select the follow-up activity
<LS>Send Back to Last Plant</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC011 - Follow-up activity "&1" is not allowed ?

  The SAP error message CX_MSR_TRC011, which states "Follow-up activity '&1' is not allowed," typically occurs in the context of the SAP system when a user attempts to perform a follow-up activity that is not permitted based on the current status or configuration of the system.
  Cause:
  
  Status Restrictions: The follow-up activity you are trying to execute may not be allowed in the current status of the document or transaction. For example, if a document is in a status that does not permit further processing, this error will occur.
  Configuration Settings: The system may be configured in such a way that certain follow-up activities are restricted based on business rules or workflows.
  Authorization Issues: The user may not have the necessary authorizations to perform the follow-up activity.
  Business Logic: There may be specific business logic implemented in the system that restricts certain actions based on predefined conditions.
  
  Solution:
  
  Check Document Status: Review the status of the document or transaction you are working with. Ensure that it is in a state that allows the follow-up activity you are trying to perform.
  Review Configuration: Consult with your SAP configuration team to understand if there are any settings that restrict the follow-up activity. They may need to adjust the configuration if it is appropriate.
  Authorization Check: Verify that you have the necessary authorizations to perform the follow-up activity. If not, contact your system administrator to request the required permissions.
  Consult Documentation: Look into the SAP documentation or help resources for specific details regarding the follow-up activity you are trying to perform. This may provide insights into any restrictions or requirements.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about why the follow-up activity is not allowed.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with the transaction codes related to the activity you are trying to perform, as they may have specific requirements or restrictions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions or workarounds may have been shared.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to your SAP support team or consult with SAP directly for further assistance.