How To Fix CVP_DP_ILM022 - Customer &1 with company code &2 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 022

• Message text: Customer &1 with company code &2 is blocked; see long text

What causes this issue?

You want to display or change master data for customer &v1& with company
code &v2&. This master data may include personal data and is blocked.

System Response

The system does not display the data of customer &v1& to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data for customer
&v1&, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.

Procedure for System Administrators

To unblock this data, unblock the data at company code level first.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM022 - Customer &1 with company code &2 is blocked; see long text ?

  The SAP error message CVP_DP_ILM022 indicates that a customer (identified by &1) with a specific company code (identified by &2) is blocked. This typically means that the customer account has been set to a blocked status, which prevents transactions from being processed for that customer.
  Cause:
  
  Customer Blocked Status: The customer account may have been manually blocked by a user or automatically blocked due to certain criteria (e.g., overdue payments, credit limit exceeded).
  Credit Management: If your organization uses credit management, the customer may be blocked due to credit issues.
  Master Data Issues: There may be issues with the customer master data that require attention.
  Payment Terms: The payment terms associated with the customer may not be met, leading to a block.
  
  Solution:
  
  
  Check Customer Status: 
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Check the status of the customer in the relevant company code. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary authorization, you can unblock the customer by going to the customer master data (transaction code XD02 for change).
  Navigate to the "Status" tab and remove the block indicator.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management, review the credit limit settings and payment history.
  Adjust the credit limit or payment terms if necessary.
  
  
  
  Consult with Finance or Credit Control:
  
  If you are unsure why the customer is blocked, consult with your finance or credit control department for further insights.
  
  
  
  Check for Related Notes:
  
  Sometimes, SAP provides notes or documentation related to specific error messages. Check the SAP Support Portal for any relevant notes that may provide additional context or solutions.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (with credit limit)
  
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on customer blocking and unblocking procedures.
  
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.