How To Fix CVP_DP_ILM024 - Customer &1 with sales organization &2 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 024

• Message text: Customer &1 with sales organization &2 is blocked; see long text

What causes this issue?

You want to display or change master data for customer &v1& with sales
organization &v2&. This master data may include personal data and is
blocked.

System Response

The system does not display the data of customer &v1& to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data for customer
&v1&, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM024 - Customer &1 with sales organization &2 is blocked; see long text ?

  The SAP error message CVP_DP_ILM024 indicates that a specific customer (identified by &1) associated with a particular sales organization (identified by &2) is blocked. This typically means that the customer cannot be processed for certain transactions due to a blocking status, which could be due to various reasons such as credit issues, payment history, or other internal policies.
  Cause:
  
  Credit Block: The customer may have exceeded their credit limit or have a poor credit rating.
  Payment Block: There may be issues with the customer's payment history, leading to a block on their account.
  Master Data Issues: The customer master data may have been set to a blocked status for various reasons, such as compliance or internal policies.
  Sales Organization-Specific Block: The block may be specific to the sales organization, meaning that while the customer may be active in other areas, they are blocked in this particular sales organization.
  
  Solution:
  
  Review Customer Master Data: Check the customer master data in SAP to identify the reason for the block. You can do this by navigating to the customer account in transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Check Credit Management Settings: If the block is due to credit issues, review the credit management settings. You can check the credit limit and the current credit exposure of the customer.
  Unblock the Customer: If you have the necessary permissions, you can unblock the customer by changing the status in the customer master data. This can be done in transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Consult with Finance or Sales Teams: If you are unsure about unblocking the customer, consult with your finance or sales teams to understand the implications and ensure that it is appropriate to remove the block.
  Document the Reason for Blocking: If the block is due to compliance or other internal policies, ensure that there is proper documentation and justification for the block.
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer
  VD03 - Display Customer - Sales Area
  XD02 - Change Customer
  VD02 - Change Customer - Sales Area
  
  
  Credit Management: If your organization uses SAP Credit Management, you may need to review the credit settings and limits for the customer.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify customer data.
  Long Text: The long text associated with the error message may provide additional context or specific instructions related to the block.
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the issue.