How To Fix CVIC_UI025 - Synchronization from business partner to customer is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 025

• Message text: Synchronization from business partner to customer is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI025 - Synchronization from business partner to customer is not active ?

  The SAP error message CVIC_UI025 indicates that the synchronization from a business partner to a customer is not active. This typically occurs in scenarios where the integration between the Business Partner (BP) and Customer Master data is not properly configured or activated.
  Cause:
  
  Synchronization Not Activated: The synchronization between the Business Partner and Customer Master may not be activated in the system settings.
  Configuration Issues: There may be issues in the configuration settings related to the Business Partner and Customer integration.
  Missing Customizing Settings: The necessary customizing settings for the synchronization process might be missing or incorrectly set up.
  Authorization Issues: The user may not have the necessary authorizations to perform the synchronization.
  Data Inconsistencies: There may be inconsistencies or missing data in the Business Partner or Customer records that prevent synchronization.
  
  Solution:
  
  
  Activate Synchronization:
  
  Go to the transaction code BP (Business Partner).
  Check the settings for the Business Partner role that is supposed to be synchronized with the Customer.
  Ensure that the synchronization is activated in the relevant customizing settings.
  
  
  
  Check Customizing Settings:
  
  Use transaction code SPRO to access the SAP Reference IMG.
  Navigate to Cross-Application Components > Master Data Synchronization > Business Partner > Define Synchronization Settings.
  Ensure that the synchronization settings between Business Partner and Customer are correctly configured.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the synchronization. Check the user roles and authorizations in transaction SU01.
  
  
  
  Data Consistency Check:
  
  Verify that the Business Partner and Customer data are consistent and complete. Check for any missing mandatory fields or inconsistencies.
  
  
  
  Check Logs:
  
  Review any logs or error messages in transaction SLG1 (Application Log) for more details on the synchronization process and any underlying issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to Business Partner and Customer synchronization for any specific instructions or known issues.
  
  
  
  Related Information:
  
  Business Partner Concept: Understand the role of Business Partners in SAP, as they serve as a central point for managing master data for customers, vendors, and other entities.
  Integration with Other Modules: Be aware of how the Business Partner data integrates with other SAP modules, such as Sales and Distribution (SD) and Materials Management (MM).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide patches related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.