How To Fix CVIC_UI026 - Synchronization from customer to business partner is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 026

• Message text: Synchronization from customer to business partner is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI026 - Synchronization from customer to business partner is not active ?

  The SAP error message CVIC_UI026 indicates that the synchronization from customer to business partner is not active. This typically occurs in scenarios where the integration between customer master data and business partner data is not properly configured or activated in the SAP system.
  Cause:
  
  Inactive Synchronization: The synchronization settings between the customer master and business partner are not activated in the system.
  Configuration Issues: There may be issues in the configuration of the Business Partner (BP) settings or the Customer-Vendor Integration (CVI) settings.
  Missing Customizing Settings: The necessary customizing settings for the synchronization process may not be completed.
  Authorization Issues: The user may not have the necessary authorizations to perform the synchronization.
  
  Solution:
  
  
  Activate Synchronization:
  
  Go to the transaction code BP (Business Partner) and check the settings for the synchronization.
  Ensure that the synchronization from customer to business partner is activated in the system.
  
  
  
  Check Configuration:
  
  Use transaction code SPRO to access the SAP Reference IMG.
  Navigate to Cross-Application Components > Master Data Synchronization > Customer-Vendor Integration > Basic Settings.
  Ensure that the necessary settings for the synchronization are correctly configured.
  
  
  
  Review Customizing Settings:
  
  Ensure that the customizing settings for the Business Partner and Customer are correctly set up.
  Check if the relevant settings for the customer account groups and business partner roles are properly defined.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the synchronization.
  Check the user roles and profiles to ensure they include the required permissions.
  
  
  
  Run Synchronization Manually:
  
  If the automatic synchronization is not working, you can try to run the synchronization manually using transaction code CVI_CUST or CVI_BUPA.
  
  
  
  Check for Notes and Patches:
  
  Check the SAP Support Portal for any relevant notes or patches that may address this issue. Sometimes, specific versions of SAP may have known issues that are resolved in later patches.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner
  SPRO: Customizing Implementation Guide
  CVI_CUST: Customer-Vendor Integration for Customers
  CVI_BUPA: Customer-Vendor Integration for Business Partners
  
  
  
  Documentation: Refer to the official SAP documentation for detailed steps on configuring Customer-Vendor Integration and Business Partner settings.
  
  
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to resolve the CVIC_UI026 error and ensure that the synchronization between customer and business partner is active in your SAP system.