How To Fix CVIC_UI027 - No dunning data is maintained on the customer side

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 027

• Message text: No dunning data is maintained on the customer side

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI027 - No dunning data is maintained on the customer side ?

  The SAP error message CVIC_UI027, which states "No dunning data is maintained on the customer side," typically occurs when you attempt to perform dunning activities for a customer who does not have any dunning data set up in the system. Dunning is the process of communicating with customers to ensure the collection of accounts receivable.
  Cause:
  
  
  Missing Dunning Data: The primary cause of this error is that the customer master record does not have any dunning information maintained. This could be due to:
  
  The customer is newly created and dunning data has not yet been configured.
  The dunning data was deleted or not properly set up.
  The customer is not set up for dunning at all.
  
  
  
  Incorrect Customer Status: The customer may be blocked for dunning or may not be assigned to a dunning procedure.
  
  
  Solution:
  To resolve this error, you need to ensure that the customer has the appropriate dunning data maintained. Here are the steps to do this:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code).
  Enter the customer number and select the appropriate view (usually the "Billing" or "Dunning" view).
  Check if the dunning data is maintained. If not, you will need to enter the necessary dunning information.
  
  
  
  Maintain Dunning Data:
  
  In the dunning data section, ensure that the dunning procedure is assigned to the customer.
  Fill in the required fields such as dunning procedure, dunning level, and any other relevant information.
  
  
  
  Check Dunning Procedure:
  
  Ensure that the dunning procedure assigned to the customer is correctly configured in the system. You can check this in the transaction code OBD2 (Dunning Procedure).
  Make sure that the dunning procedure is active and has the necessary settings.
  
  
  
  Save Changes: After making the necessary changes, save the customer master record.
  
  
  Retry Dunning Process: After ensuring that the dunning data is correctly maintained, retry the dunning process to see if the error persists.
  
  
  Related Information:
  
  Dunning Configuration: Familiarize yourself with the dunning configuration in SAP, which can be found in the Financial Accounting (FI) module. This includes setting up dunning procedures, dunning levels, and dunning texts.
  Transaction Codes:
  
  XD02 / FD02: Change Customer Master Data
  OBD2: Dunning Procedure Configuration
  F150: Dunning Run
  
  
  Documentation: Refer to SAP Help documentation for detailed information on dunning processes and configurations.
  
  By following these steps, you should be able to resolve the CVIC_UI027 error and successfully maintain dunning data for your customers.