How To Fix CTI007 - Call/business partner must be selected for this operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 007

• Message text: Call/business partner must be selected for this operation

What causes this issue?

You must select a particular business partner for this operation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a business partner in the status display for the call.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI007 - Call/business partner must be selected for this operation ?

  The SAP error message CTI007: Call/business partner must be selected for this operation typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using SAP's telephony integration features. This error indicates that the system requires a specific call or business partner to be selected before proceeding with the operation you are attempting to perform.
  Causes:
  
  No Call or Business Partner Selected: The most common cause is that the user has not selected a call or business partner in the interface before trying to execute an action.
  Session Timeout: If the session has timed out, the selected call or business partner may no longer be valid.
  Incorrect Configuration: There may be issues with the configuration of the telephony integration or the business partner data.
  User Permissions: The user may not have the necessary permissions to access the call or business partner data.
  
  Solutions:
  
  Select a Call or Business Partner: Ensure that you have selected