How To Fix CTI007 - Call/business partner must be selected for this operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 007

• Message text: Call/business partner must be selected for this operation

What causes this issue?

You must select a particular business partner for this operation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a business partner in the status display for the call.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI007 - Call/business partner must be selected for this operation ?

  The SAP error message CTI007: Call/business partner must be selected for this operation typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using SAP's telephony integration features. This error indicates that the system requires a specific call or business partner to be selected before proceeding with the operation you are attempting to perform.
  Causes:
  
  No Call or Business Partner Selected: The most common cause is that the user has not selected a call or business partner in the interface before trying to execute an action.
  Session Timeout: If the session has timed out, the selected call or business partner may no longer be valid.
  Incorrect Configuration: There may be issues with the configuration of the telephony integration or the business partner data.
  User Permissions: The user may not have the necessary permissions to access the call or business partner data.
  
  Solutions:
  
  Select a Call or Business Partner: Ensure that you have selected a valid call or business partner in the interface before attempting the operation. Look for options to select or create a new call or business partner.
  Refresh the Session: If you suspect a session timeout, try refreshing the page or logging out and back into the system.
  Check Configuration: Review the configuration settings for the telephony integration and ensure that everything is set up correctly. This may involve checking the settings in the SAP system and the telephony system.
  Review User Permissions: Ensure that your user role has the necessary permissions to access and perform operations on calls and business partners.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the version of SAP you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRM_ORDER, CRM_CALL, or others related to your specific setup.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CTI007 error and continue with your operations in SAP.