How To Fix CTI009 - Call cannot be transferred to itself

CTI009 - Overview

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 009

• Message text: Call cannot be transferred to itself

What causes this issue?

You have selected the active call for the operation 'Transfer call'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either do not select a call (and let the application select the call
that is on hold automatically), or make sure that you have an active
call and have selected the call(s) that are on hold.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CTI009 - Details

• The SAP error message CTI009: Call cannot be transferred to itself typically occurs in the context of Computer Telephony Integration (CTI) when a user attempts to transfer a call to the same extension or user that is currently handling the call. This is generally not allowed because it creates a loop where the call would effectively be transferred back to the same party, which is not a valid operation.
  
  Cause:
  
  Self-Transfer Attempt: The most common cause of this error is that the user is trying to transfer a call to their own extension or phone number.
  
  Configuration Issues: There may be misconfigurations in the CTI settings that allow for such an action to be attempted.
  User Error: The user may have mistakenly selected their own number or extension when attempting to transfer the call.
  
  
  Solution:
  
  Check Transfer Target: Ensure that the target of the transfer is not the same as the current user. The user should