How To Fix CTI010 - Inwait canceled externally

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 010

• Message text: Inwait canceled externally

What causes this issue?

You have selected 'Cancel inwait' from another R/3 session.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This is a normal system procedure.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI010 - Inwait canceled externally ?

  The SAP error message CTI010: Inwait canceled externally typically occurs in the context of Computer Telephony Integration (CTI) within SAP systems. This error indicates that a waiting operation (like waiting for a call or a response) was canceled by an external action, which could be due to various reasons.
  Causes:
  
  User Action: The user may have manually canceled the waiting operation, such as hanging up a call or closing a dialog box.
  Timeout: The system may have a timeout setting that cancels the wait if no response is received within a specified period.
  System Configuration: Incorrect configuration of the CTI interface or settings may lead to unexpected cancellations.
  Network Issues: Connectivity problems between the SAP system and the CTI server can cause interruptions, leading to this error.
  External Application Behavior: If the CTI system or any integrated application behaves unexpectedly, it may send a cancel command to the SAP system.
  
  Solutions:
  
  Check User Actions: Ensure that users are not inadvertently canceling the wait operation. Provide training if necessary.
  Review Timeout Settings: Check the timeout settings in the CTI configuration and adjust them if they are too short for the expected response times.
  Verify Configuration: Ensure that the CTI interface is correctly configured in SAP. This includes checking the connection settings, user permissions, and any relevant parameters.
  Network Stability: Investigate network stability and performance. Ensure that there are no connectivity issues between the SAP system and the CTI server.
  Monitor External Applications: If there are other applications interacting with the CTI system, monitor their behavior to ensure they are not causing the cancellation.
  Logs and Traces: Check the SAP application logs and CTI logs for any additional error messages or warnings that could provide more context about the cancellation.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CTI integration. SAP frequently updates its knowledge base with solutions to common problems.
  CTI Documentation: Review the documentation for the specific CTI solution being used, as different systems may have unique configurations and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your CTI vendor for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify the cause of the CTI010 error and implement a suitable solution.