How To Fix CTI010 - Inwait canceled externally

CTI010 - Overview

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 010

• Message text: Inwait canceled externally

What causes this issue?

You have selected 'Cancel inwait' from another R/3 session.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This is a normal system procedure.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CTI010 - Details

• The SAP error message CTI010: Inwait canceled externally typically occurs in the context of Computer Telephony Integration (CTI) within SAP systems. This error indicates that a waiting operation (like waiting for a call or a response) was canceled by an external action, which could be due to various reasons.
  Causes:
  
  User Action: The user may have manually canceled the waiting operation, such as hanging up a call or closing a dialog box.
  Timeout: The system may have a timeout setting that cancels the wait if no response is received within a specified period.
  System Configuration: Incorrect configuration of the CTI interface or settings may lead to unexpected cancellations.
  Network Issues: Connectivity problems between the SAP system and the CTI server can cause interruptions, leading to this error.
  External Application Behavior: If the CTI system or any integrated application behaves unexpectedly, it may send a cancel command to the SAP system.
  
  Solutions:
  
  Check User Actions: Ensure that users are