How To Fix CTI012 - Deflect canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 012

• Message text: Deflect canceled

What causes this issue?

You have canceled the deflect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This is a normal system procedure.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI012 - Deflect canceled ?

  The SAP error message CTI012: Deflect canceled typically occurs in the context of Computer Telephony Integration (CTI) when a call deflection action is attempted but is canceled before it can be completed. This can happen for various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Causes:
  
  User Action: The user may have manually canceled the deflection action before it was processed.
  System Timeout: The system may have a timeout setting that cancels the deflection if it takes too long to process.
  Network Issues: Connectivity problems between the SAP system and the telephony system can lead to failed deflection attempts.
  Configuration Issues: Incorrect configuration of the CTI settings in SAP or the telephony system can lead to errors in processing deflection requests.
  Telephony System Limitations: The telephony system may have limitations or restrictions that prevent the deflection from being completed.
  
  Solutions:
  
  Check User Actions: Ensure that users are not inadvertently canceling the deflection action. Provide training if necessary.
  Review System Settings: Check the timeout settings in the SAP CTI configuration and adjust them if necessary to allow more time for deflection processing.
  Network Stability: Investigate any network issues that may be affecting the connection between SAP and the telephony system. Ensure that the network is stable and reliable.
  Configuration Review: Verify the CTI configuration settings in both SAP and the telephony system. Ensure that all parameters are correctly set up and compatible.
  Consult Documentation: Refer to the SAP documentation for CTI and the specific telephony system being used to ensure that all integration points are correctly configured.
  Logs and Monitoring: Check system logs for any additional error messages or warnings that may provide more context about the failure. Monitoring tools can also help identify patterns or recurring issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to CTI functionality.
  CTI Documentation: Review the official SAP documentation for CTI to understand the expected behavior and configuration requirements.
  Support: If the issue persists, consider reaching out to SAP support or your telephony vendor for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By systematically addressing these areas, you should be able to identify the root cause of the CTI012 error and implement an appropriate solution.