How To Fix CTI012 - Deflect canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CTI - CIC/Call Center CTI

• Message number: 012

• Message text: Deflect canceled

What causes this issue?

You have canceled the deflect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This is a normal system procedure.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTI012 - Deflect canceled ?

  The SAP error message CTI012: Deflect canceled typically occurs in the context of Computer Telephony Integration (CTI) when a call deflection action is attempted but is canceled before it can be completed. This can happen for various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Causes:
  
  User Action: The user may have manually canceled the deflection action before it was processed.
  System Timeout: The system may have a timeout setting that cancels the deflection if it takes too long to process.
  Network Issues: Connectivity problems between the SAP system and the telephony system can lead to failed deflection attempts.
  
  Configuration Issues: Incorrect configuration of the CTI settings in SAP or the telephony system can lead to errors in processing deflection requests.
  Telephony System Limitations: The telephony system may have limitations or restrictions that prevent the deflection from being completed.
  
  Solutions:
  
  Check User Actions: Ensure that users are not inadvertently canceling the deflection